Return and Exchange Policy:

At Artwhizz, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we are here to help with our hassle-free return and exchange policy.

Returns:

1. Eligibility:

You may return any item within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must be unused, undamaged, and in its original packaging.

2. Initiating a Return:

 To initiate a return, please contact our customer service team at customer service email/phone number with your order number and reason for return. We will provide you with a return authorization and instructions on how to proceed.

3. Return Shipping:

You will be responsible for covering the return shipping costs, except in cases where the return is due to our error or a defective product.

4. Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges:

1. Eligibility:

We offer exchanges for items that are defective or damaged upon arrival, or if you received the wrong item.

2. Initiating an Exchange:

If you need to exchange an item, please contact our customer service team within 7 days of receiving your order. Provide your order number and details of the issue, and we will assist you with arranging the exchange.

3. Exchange Shipping:

 We will cover the shipping costs for exchanging defective, damaged, or incorrect items. For exchanges due to other reasons, you will be responsible for the return shipping costs.

4. Exchange Process:

 Once your return is received and inspected, we will process the exchange and ship out the replacement item promptly.

Non-Returnable Items:

Certain items are non-returnable, including:

- Custom or personalized orders

- Items purchased during clearance or final sale events